General Advice

Customers

All our Vendors are verified to ensure your vacational rental property meets the standards as described on Holabuzz.com.

All payments are held by Buzz Enterprises SL and covered by La Caixa ecommerce insurance for your piece of mind. Buzz Enterprises SL B35876366 has been operating from Lanzarote for over 18 years with La Caixa Bank holding a perfect trading record and can be checked at anytime. We have the same relationship with PayPal and Stripe our online payment processors.

Payment to the Vendor is made by Holabuzz.com after a successful arrival to the property and you are satisified that it meets with the booking description.

You can contact the Vendor at any time by email after a successful paid booking is made.

Should you need to cancel a booking our cancellation policy can be found here

If you have any problems or enquiries about your booking email admin@holabuzz.com with your booking reference.

Vendors

It is important to take stock of the charges that occur during a transaction online, they mount up and should be taken in account when deciding the rental price.

Holabuzz.com charge a booking fee of 5% to the customer which covers the cost of credit card processing. 

The vendor is charged a standard 15% commission on bookings, it is free to list your property and become a Vendor with Holabuzz.com. This commission charge is negotiable depending on volume of transactions and the number of properties listed.

Payments are made to the Vendor usually by PayPal, there are costs that PayPal will make usually up to 5% of the amount on the transfer. Bank transfers to Spanish Banks usually cost up to €5.00 per transaction, this amount is deducted before the transfer is made by Buzz Enterprises SL.

Vendors should also include 7% IGIC in their rental price as you are selling a service which is taxable on The Canary Islands and will need to be declared quarterly to the Tax authorities.

Describe your property or offer with detail, especially if you have unique selling points i.e. views, beach access etc. Great images are your biggest asset, 80% of choices are made by the visual impact and styling, so take your time!